Quotes, Help & AI Features

The Quote panel does it as you work: it keeps a running, itemised count of what the design contains — wall cabinets, base cabinets, pantry, accessories and the countertop area — and totals it, so you can see where a change lands before you commit to it. There is a box for a coupon code at the bottom of the same panel.

Treat it as indicative rather than a binding offer. It covers the cabinets and mouldings, plus the countertop when your design has one, and any delivery and assembly it lists — not appliances, flooring or installation. It is pre-tax and built from the sizes you typed in, and a cabinet resized away from the catalogue sizes is priced as a modified cabinet, or listed as a custom item quoted separately when no stock box can be cut to that size. Confirm the measurements and the final list with us before anything is ordered.

There is no online checkout — a kitchen is worth a conversation first. Save the design, then send us its share link and its ID — both are on its card in 📂 Load; the link lets us look, the ID lets our sales team open it to work on it — with the form on the contact page or by email to info@flipkitchen.ca; we reply within a business day. Signed in, you can also message FlipKitchen Support from the top of Contacts, in the designer or in Community (in Chrome), and our team answers you there. The Community section also carries a directory of certified pros, where Get a quote with my design hands you the link to send them.

Emma is the assistant on the home page, and she is reading the same guide you are — measuring, layout, materials, installing, finishing and troubleshooting — so she answers in a line or two and links you to the exact chapter, sometimes with the picture from it. What she cannot do on the home page is see the design you have open or place cabinets for you — there is no canvas there, so that widget is always chat mode. In the designer — and in the iPad app, which is coming soon — she also has an action mode, Do it for me, that does edit the design while you talk. When she is not sure of something she will say so and point you at Need a human? rather than invent an answer.

Typing to her is free, but you sign in first — with Google on the home page; in the designer, Try it as a guest counts. Voice is a live call, and it comes in two modes. In chat mode — Just talk — she talks and looks things up but cannot touch the design: that is free with no daily limit on Pro, Designer and Studio accounts, while every other signed-in account gets 30 free minutes a day and then uses GH Coins; a guest account gets 10 minutes a day, and then voice stops until the next day, since a guest cannot hold coins. A chat call hangs up after fifteen seconds of silence, so call her again when you want to carry on (in the designer, click the speech-bubble Ask Emma button in the 2D toolbar). Action mode — Do it for me — where she edits the design while you talk, is in the designer (and the iPad app, once it is out), is not available on a guest account and has no free allowance: it uses GH Coins from the first minute, in two-minute blocks. To switch, right-click Ask Emma and choose Do it for me at the top of her panel, or ask her for a change during a chat call; either way, confirm the Switch Emma to editing mode? card. An action call ends on silence too, but the hang-up waits for the next whole minute of the call. She speaks English, Mandarin, Cantonese and French — talk to her in Cantonese and she answers in Cantonese; there is no language menu on the website. On the home page, clicking her on a computer opens the chat panel and starts a call (right-click to type instead); on a phone or tablet, a tap just opens the chat panel.

That message means the assistant is genuinely down for maintenance rather than ignoring you. Use the Need a human? link at the bottom of the chat, leave your question with an email or a phone number, and someone from the team picks it up within a business day.

In 3D, with Edit 3D off, three buttons render the view on our render machine: Render, three free a day (then GH Coins, or unlimited with a membership), and Intermediate Render and Advanced Render, which add AI enhancement on top and use GH Coins. Frame the shot first: each button opens a panel, and nothing starts until you press Start render. It takes a few minutes, and the picture lands in your Album. For the whole room there is Room Rendering, which renders it and lets you walk through the result, and 3D Tour for a 360° walk-through; both use GH Coins. All of them need you to be signed in.

They are the credits for the paid extras: Render beyond the three free a day, Intermediate and Advanced Render, Room Rendering and 3D Tour, a video made from a walk you recorded in 3D, voice chat once the day’s free minutes are used up, Emma editing the design for you, and extra storage space. AI Design is free three times a day, for guests too; after that it uses coins, which takes a signed-in account, and a membership makes it unlimited. Everything else — sketching your kitchen, saving it, the quote, exports, the Slab Gallery, chatting to Emma by text — still costs nothing. You can top up from your own account while signed in (a guest account cannot hold coins), and the Flip Kitchen team can add coins too, so ask through Need a human? or info@flipkitchen.ca.

Every render carries a small Flip Kitchen mark in the bottom-right corner. Renders land in your Album, where you can download one or several at once, rename them and file them in folders. Renders can also be pulled into the PDF export as their own pages.

On a free account, or as a guest, photos are kept for about two hours and then deleted — download the ones you want as soon as they land. With a membership, or a Studio account, they stay in your Album, inside your storage space, for as long as that account is active — they are not deleted for age — and for at least 180 days after a membership ends. On a Designer account, and for a free account’s Room Renderings and 3D Tours, things made from 19 October 2026 are kept for 180 days from when they were made. In its last 60 days each item shows the date it will be deleted; download it, or (with a membership, or a Designer, Studio or sales account) move it to Google Drive, to keep it longer. At 95% full, new renders and uploads stop until you clear some room.

By default, yes — a copy, with the design settings behind it, goes into an archive so our team can review real results and improve image quality. The panel that opens before you render says so, on a line just above Start render; click that line to stop sharing, and nothing further is kept from then on. Archived renders are looked at by Flip Kitchen staff only — never published, sold, or shown to anyone else.

Close, but treat it as an interpretation rather than a photograph of the finished product. Lighting, reflections and the way a colour reads on your screen are all approximations, so check any finish against a real sample before you commit — particularly whites, greys and anything with a strong sheen. Ask your Flip Kitchen sales rep for door samples.

The contact form or info@flipkitchen.ca — tell us what you were doing and, if the design was saved, paste its ten-character ID so we can open exactly what you were looking at. It genuinely helps, and we answer within a business day. Or, signed in, message FlipKitchen Support from the top of Contacts (in Chrome) with the same details.